Returns
We guarantee and stand behind all of 5 Star’s craftsmanship. We also stand behind the 100% pure wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if the pad has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Pad to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges. Custom orders are final and cannot be returned.
How to return your 5 Star product:
If your product qualifies for a return. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email.
Mail Returns/Exchanges to:
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
